Every year we ask our community how they feel about our services. This is our Community Satisfaction Survey.
In 2020, there was no significant change in our performance from the previous year. We achieved an index score of 61. This was 1 higher than the previous year (2019).
A higher score (closer to 100) is better than a lower one.
index score in 2019
index score in 2020
When we asked local people about the direction of our performance:
19%said our performance
had got better
68%said our performance
had stayed the same
13%said our performance
had got worse.
The community rated many of our services highly. These included:
library services (78)
supporting the diversity of the Moreland community (75)
providing arts and cultural opportunities (71)
recreational facilities (69).