Frequently asked questions
Active Moreland COVID-19 Centre Updates
We are excited to be able to open both Brunswick Baths and Oak Park Sports and Aquatic Centre outdoor pools and Post COVID kick start outdoor training. During these staggered openings, we are consider the safety of all staff, members and the community.
Frequently asked questions
These FAQs outlined also link to our terms and conditions upon entry. While we don't have the answer to every single question - and as we get more information from the Victorian Government as restrictions ease and we are able to open more services, we have some key information below relating to our centres.
General
- How do I book into a session?
Bookings can be done online by clicking here.
- When I book online, does my data stay in Australia?
Yes. Your personal data captured by the online booking system Nabooki for 28 days, is saved on a server situated in Australia and is a requirement for tracing .
- Are you changing your opening hours?
Yes. Our operating hours have changed. Please refer to the Pool Locations and Hours page on our website.
. - What is my responsibility regarding social distancing?
Practice social distancing at all times in and around our centres.
If asked by our team to adjust your positioning, please follow their guidance.
Please observe and follow all signage and practice hand hygiene using the hand sanitiser stations around our centres.
Floor markers will be used in our centres to indicate safe distances.
- I don't have a credit card, can I pay for a session pass?
Payments are required at the time of booking online. If online payments are not an option, you will need to call the Centre during our opening hours to make other payment arrangements.
- Can I attend without having a booking?
No. Bookings are required for all outdoor pool access. Bookings can be made online through the pool’s booking web page.. Bookings are subject to availability.
- It's cheaper to use my membership, why can't it be reactivated?
As members will need to book in advance, continuing memberships is not practical at this stage. As some sessions will book out or become unavailable, a pay per use system has been established to be fair to all members.
- What's happening with my membership?
Memberships will remain on suspension during this phase of restrictions. Attending the facility during these restricted operations will be on a pay per use pre-booked online system and will not impact your membership.
- Will you be tempreature testing everyone?
Yes, as part of your entry you will be required to pass a health screening process which will include having your temperature taken.
- If I'm temperature checked and my temperture is 38 (or more) and asked to leave, do I get a refund?
Yes, you will be provided with a full refund.
- What happens if I refuse a temperature check?
Having your temperature checked is a condition of entry and we will have to ask you to leave the centre.
- Do I need to wear a face mask?
Yes, face masks are required to and from the Centre and should only be removed when you commence exercising. Please ensure you store your mask in a secure position whilst training.
Please dispose of your masks responsibly in the medical bins provided.
- Are drinking foutains available?
Drinking fountains will be available to fill bottles, but not for directly drinking. We ask patrons to wash or sanitise their hands before using drinking fountains to fill their own bottles.
- Are change rooms, showers or toilets avaliable?
As per the Restricted Activities Direction issued by the Department of Health and Human Services, change rooms and showers will be closed including the rinse showers on pool deck. Toilet facilities will be available.
We ask that members shower at home prior to attending the facility.
Please come dressed ready to enter the water and wear warm clothing to leave in. (A deck coat or warm towel are the quickest way to enter and leave the facility).
COVID Kick Start Outdoor Training
- What will I do in a Post COVID Kick-Start Outdoor Training session?
The trainer will lead you through the 45 minutes session including:
- Warm up
- Take you through all the exercises and equipment involved
- Motivation throughout the workout
- Cool down and stretch
- How can I attend a Post COVID Kick-Start session?
If you would like to come to one of our outdoor training sessions, you first need to book online.
- How many people will be able to attend each session?
Attendance will be limited to 2 patrons to 1 trainer, unless the current restrictions ease.
- When can I book?
Bookings will be avaiable 2 days in advance and can be made online.
- Can I attend without a booking?
No. Bookings are required for all Post COVID Kick-Start sessions. Bookings can be made through the Active Moreland website. Bookings are subject to availability.
- When I book online, does my data stay in Australia?
Yes. Your personal data captured by the online booking system Nabooki for 28 days, is saved on a server situated in Australia and is a requirement for tracing .
- How long does a session go for?
The session will go for 45 minutes including your warm up and cool down, with 5 minutes to collect your belongings and exit the centre. You must depart the centre prior to next session commencing. Please follow the direction of your trainer.
- It's cheaper to use my membership, why can't it be reactivated?
As everyone will need to book in advance, continuing memberships is not practical at this stage. As some sessions will book out or become unavailable, a pay per use system has been established to be fair to all.
- What are the times of Outdoor Training?
Outdoor Training will be Monday - Friday in the AM/PM. To check the times, click here and view it on our bookings page.
- Can I bring someone to training with me?
Due to Government restrictions we have maximum capacities for all pre-booked sessions. Please contact us via email or phone if you need to bring a carer.
- Can I use the equipment, do I have to provide my own equipment, where do I buy equipment?
Only minimal equipment will be used during sessions to ensure everything can be sanitised before its next use.
Bringing your own mat is encouraged as sessions may include floor exercises.
- When will sessions be taking place?
Please check the online booking system for a full list of available sessions.The number of sessions and session times will be adjusted ongoing depending on demand and government restrictions
- Who can attend Outdoor Training?
You can only book into a session if you live or work within 5km of the centre.
- Will I be refunded if my session is cancelled?
If due to poor weather your session isn’t able to go ahead, you’ll automatically be rescheduled for the same session time the following week. You will be contacted as a part of this process
- What weather conditions would warrant cancelling a session?
Morning sessions will be cancelled the night prior if the weather forecast is for morning rain or extreme heat.
Evening sessions will be cancelled by lunchtime on that day if the weather forecast for the evening is for rain or extreme heat.
Sessions will be immediately called off if there is lightning in the area
Management reserves the right to cancel a session at anytime if staff or participant safety is at risk.
- What do I bring to an Outdoor Training Session?
You will need to bring your own water bottle, towel and exercise mat.
- How will I know if my session has been cancelled?
You will be contacted only if you session needs to be postponed.
If you aren’t contacted you can assume your session is going ahead
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Lap Swimming
- What activities can I do at the pool?
In line with Government restrictions only active exercise is permitted. This means lap swimming and moving exercise e.g. walking rehabilitation. Aqua play and sunbaking are not permitted.
- How can I attend lap swimming?
If you would like to come one of our outdoor pools for a lap swim, you first need to book online through the pool’s booking web page.
- How many people can attend each session?
The outdoor pool will be limited to 15-20 people per booking session depending on pool configuration and centre you attend.
- When can I book?
Active Moreland Members - lane bookings will be available 4 days in advance.
Multi Visit Pass Holders - lane bookings will be available 3 days in advance.
Casual users - lane bookings will be available 1 day (24 hours) in advance.
Bookings close 1 hour before each lap swim session. You can change your booking up to two hours prior to your start time. Payment is required in advance.
- How long do I have to swim?
Once you have booked your lap swimming time, you will have 50 minutes in the centre. This includes 45 minutes of swimming with 5 minutes to collect your belongings and exit the centre. You must depart the centre prior to the next session commencing. Please follow lifeguard instructions, they will advise you when it is time to leave the water, collect your belongings and proceed to the exit.
- What's happening to my membership?
Memberships will remain on suspension during this trial phase. Attending an outdoor pool during these restricted operations will be on a pay per use basis using the online booking system for each pool and will not impact your membership.
- Can I be assured that the centre is clean?
Cleaning is our highest priority. A program will be in place to disinfect all high-touch surfaces on a regular basis. Hand sanitiser stations will be located throughout our centres.
- How do I leave the venue?
Staff will provide you with directions and there will be signage to lead the way out of the centre.
- Is the pool safe, what changes have you made to ensure the water is clean?
Our water management systems have been reviewed in line with recent changes to government regulations to continue to meet a high standard of safety. All our pools are disinfected with chlorine in line with the 2019 Public Health and Well-being Regulations. Chlorine is proven to disinfect pathogens which include viruses such as COVID-19.
- Can I bring my child for a swim?
Children under 10 must be actively supervised and parents/guardians booked in as a supervisor at the time of the child booking in for lap swimming or moving exercise in our lap lanes.
- Can people from the same household share a lane?
No. Lanes will be allocated to individuals at the time of their booking.
- Can I bring someone with me?
Due to Government restrictions we have a maximum capacity for all pre-booked sessions. Please contact us via email or phone if you need to bring a carer with you. Spectators/visitors will not be permitted entry to our facilities at this time.
- Can I use the equipment. Do I have to provide my own equipment?
As a measure to further reduce any risk, equipment will not be provided at our centres. You can bring your own equipment from home.
- Can I use the spa, steam, sauna?
In line with guidelines for the reopening of aquatic facilities, our spas, steam rooms and saunas will remain closed along with water play pools.
- Can I book back to back sessions?
To manage social distancing and limits within each area, you will need to book and attend one pool session only. You cannot book back-to-back sessions.
If you wish to move between our centres, you will need to book a second session at that outdoor pool and move to that pool for that session.
- Can I just drop in and swim if a lane is available?
No, all bookings will need to be completed online using the online booking system for each pool.
- Will I be refunded if the pool is closed or a session is cancelled?
Sessions may be cancelled in cases of dangerous environmental conditions (i.e. hail or lighting).
Staff will try to notify members with a booking as soon a decision is made to close a pool for your safety. You will be notified via text message and offered a credit for your next session. Refunds are available upon application.
Contact Details
For further information contact the centre directly, you’ll find their contact details and venue location through the links below.
