Frequently asked questions
Active Moreland COVID-19 Centre Updates
We are excited to be able to open both Brunswick Baths and Oak Park Sports and Aquatic Centre outdoor pools and to kick start outdoor training post COVID. During these staggered openings, we are consider the safety of all staff, members and the community.
Frequently asked questions
These Frequently Asked Questions (FAQs) also link to our terms and conditions upon entry. While we don't have the answer to every single question - and as we get more information from the Victorian Government as restrictions ease and we are able to open more services, you'll find some key information below relating to our centres.
General
- How do I book into a session?
Bookings can be made online through our COVID-19 centre re-opening web page. Simply go to this page and click on the centre where you wish to book a session to find out more about the booking process and to make your booking.
- Do I need to wear a face mask?
Yes, face masks are required at our Centres and should only be removed when you commence exercising. Please ensure you store your mask in a secure position whilst training.
Please dispose of your masks responsibly in the medical bins provided.
- Will everyone be temperature tested?
Yes, as part of your entry you will be required to pass a health screening process which will include taking your temperature.
- If my temperature is 38 degrees or higher and I am asked to leave, do I get a refund?
Yes, you will be provided with a full refund.
- What happens if I refuse a temperature check?
Having your temperature checked is a condition of entry and we will have to ask you to leave the centre.
- Can I attend the centres without a booking?
No. Bookings are required for all outdoor pool access. Bookings can be made online through each pool’s booking web page. Bookings are subject to availability.
- When can I reactivate my membership?
Active Moreland members can reactivate their membership from Monday 16 November. Members will receive a step-by-step email on Monday 16 November with a link on how to reinstate their membership. Follow the simple steps to be on your way!
Please note if you choose to reactivate, our online booking process still applies. Any questions regarding membership reactivation please contact your preferred Active Moreland centre or click here.
- What is my responsibility regarding social distancing?
Practice social distancing at all times in and around our centres.
If asked by our team to adjust your positioning, please follow their guidance.
Please observe and follow all signage and practice hand hygiene using the hand sanitiser stations around our centres.
Floor markers will be used in our centres to indicate safe distances.
- Are you changing the centers opening hours?
Yes. Our operating hours have changed. Please refer to the Pool Locations and Hours page on our website to see our current operating hours.
- When I book online, does my data stay in Australia?
Yes. Your personal data is captured by the online booking system Nabooki for 28 days, and is saved on a server situated in Australia and is a requirement for tracing.
- Are drinking fountains available?
Drinking fountains will be available to fill bottles, but not for drinking from directly. We ask patrons to wash or sanitise their hands before using drinking fountains to fill their own bottles.
- Are change rooms, showers or toilets available?
As per the Restricted Activities Direction issued by the Department of Health and Human Services, change rooms and showers will be closed at this time, including the rinse showers on pool deck. Toilet facilities will be available.
We ask that members shower at home prior to attending the centre.
Please come dressed ready to enter the water and wear warm clothing to leave in (a deck coat or warm towel are the quickest way to enter and leave the centre).
- What's happening to my membership?
Memberships will remain on suspension during this trial phase. Attending an outdoor pool during these restricted operations will be on a pay per use basis using the online booking system for each pool and will not impact your membership.
- Can I be assured the centres are clean?
Cleaning is our highest priority. A program has been put in place to disinfect all high-touch surfaces on a regular basis. Hand sanitiser stations are located throughout our centres.
Gym
- How do I book in my session?
- Do I have to social distance if I’m training with someone I live with?
Yes. While you are in the Centre social distancing is required regardless of your relationship with other visitors using the facility.
- What do I bring to my gym workout?
Guests need to bring their own large towel, water bottle and mat (if needed). It is important that you only bring essential items, as there are no lockers available at this time.
All Active Moreland facilities have a no towel, no entry policy in place.
- Do I need to wear a face mask while exercising?
Face masks must be worn while you train, unless you are participating in strenuous exercise.
- Is there a time limit in my session?
Gym session vary from site to site. Please see the centres bookings for each individual centre’s session length.
- Can I swim before or after my workout?
A booking for gym facilities does not include use of our pool facilities. If you wish to swim you must book a swim session in a separate booking.
To book in for a lap swim, visit our COVID-19 centre re-opening page and click on the pool you wish to book a session at.
- Do I need to pay to do a workout?
All gym sessions and group fitness classes are via our online booking system. All sessions are to be paid for at the time of booking unless you’re reactivate your membership.
- Do I need to clean equipment after use?
Yes, we ask you please wipe down your equipment before and after use. Surface and disinfectant spray will be provided for you.
*No Towel, No Workout
Group Fitness
- How do I book in for my group fitness class?
To make a booking into any of our Group Fitness classes click here and select which site you would like to visit.
To view the centres group fitness timetable, click here.
- How far in advance can I book in for my group fitness class?
- Active Moreland Members can book 4 days in advance - this includes suspended members as well as reactive members!
- Multi-visit pass holders can book 3 days in advance
- Casual users can book 2 days in advance
- Do I need to wear a face mask when I exercise?
Face masks must be worn while you train, unless you are participating in strenuous exercise.
- Do I need to clean my equipment after use?
Yes, we ask you please wipe down your equipment before and after use. Surface and disinfectant spray will be provided for you.
*No Towel, No Workout
- Will more classes be introduced?
We will be introducing more classes in the coming weeks. We will be updating this website with details as they come out.
To hear the latest news about each of our centres and reopening details, we also recommend you follow the facebook page of your preferred Active Moreland sites:
- What do I bring to my group fitness class?
Guests need to bring their own large towel and water bottle. If you choose to do Yoga, Pilates, Body Balance please also bring your own mat as these will not be provided. It is important that you only bring essential items, as there are no lockers available at this time.
All Active Moreland facilities have a no towel, no entry policy in place.
- Why are only some classes available?
Our aim is to offer a range of classes to appeal to the wide variety of people, whilst maintaining a safe environment for everyone. More classes will be introduced in the coming weeks and this website will be updated as these classes are opened for bookings.
Aquatics
- What activities can I do at the pool?
In line with Government restrictions, only active exercise is permitted at our pools. This includes lap swimming and moving exercise (e.g. walking rehabilitation).
Aqua play and sunbaking are not permitted at this time.
- How can I attend lap swimming?
Bookings can be made online through our COVID-19 centre re-opening web page. Simply go to this page and click on the centre where you wish to book a session to find out more about the booking process and to make your booking.
- How many people can attend per session?
Outdoor pools are limited to 40-50 people per booking session, however this also depends on pool configuration and which centre you attend.
- When can I book?
- Active Moreland Members can make lane bookings 4 days in advance.
- Multi Visit Pass Holders can make lane bookings 3 days in advance.
- Casual users can make lane bookings 1 day (24 hours) in advance.
Bookings close 1 hour before each lap swim session. You can change your booking up to two hours prior to your start time. Payment is required in advance.
- How long do I have for a swim?
Once you have booked your lap swimming time, you will have 50 minutes in the centre. This includes 45 minutes of swimming with 5 minutes to collect your belongings and exit the centre.
You must depart the centre prior to the next session commencing. Please follow lifeguard instructions, they will advise you when it is time to leave the water, collect your belongings and proceed to the exit.
- Is the pool safe, what changes have you made to ensure the water is clean?
Our water management systems have been reviewed in line with recent changes to government regulations to continue to meet a high standard of safety. All our pools are disinfected with chlorine in line with the 2019 Public Health and Well-being Regulations. Chlorine is proven to disinfect pathogens which include viruses such as COVID-19.
- Can I use the equipment or do I have to provide my own?
As a measure to further reduce any risk, equipment will not be provided at our centres. You can bring your own equipment from home.
- Can I use the spa, steam and sauna?
In line with guidelines for the reopening of aquatic facilities, our spas, steam rooms and saunas will remain closed along with water play pools.
Outdoor Training
- How can I attend Outdoor Training?
Bookings can be made online through our COVID-19 centre re-opening web page. Simply go to this page and click on the centre where you wish to book a session to find out more about the booking process and to make your booking.
- How many people can attend each session?
Attendance will be limited to 2 patrons to 1 trainer, unless the current restrictions ease.
- When can I book?
Bookings will be available 2 days in advance and can be made online through our COVID-19 centre re-opening web page. Simply go to this page and click on the centre where you wish to book a session to find out more about the booking process and to make your booking.
- What will I do in an Outdoor Training session?
The trainer will lead you through the 45 minute session, including:
- Warm up
- Take you through all the exercises and equipment involved
- Motivation throughout the workout
- Cool down and stretch
- How long does a session go for?
The session will go for 45 minutes, including your warm up and cool down, with 5 minutes to collect your belongings and exit the centre.
You must depart the centre prior to next session commencing. Please follow the directions of your trainer.
- What times are Outdoor Training sessions?
Outdoor Training will take place Monday to Friday. The times available for each centre can be seen through our COVID-19 centre re-opening web page. Simply go to this page and click on the centre where you wish to book a session to find out more about the times available and to make your booking.
- Can I use the equipment, do I have to provide my own equipment?
Only minimal equipment will be used during sessions to ensure everything can be sanitised before its next use.
Bringing your own mat is encouraged as sessions may include floor exercises.
- Will I be refunded if my session is cancelled?
If due to poor weather your session isn’t able to go ahead, you’ll automatically be rescheduled for the same session time the following week. You will be contacted as a part of this process.
- What weather conditions would warrant cancelling a session?
Morning sessions will be cancelled the night prior if the weather forecast is for morning rain or extreme heat.
Evening sessions will be cancelled by lunchtime on that day if the weather forecast for the evening is for rain or extreme heat.
Sessions will be immediately called off if there is lightning in the area.
Management reserves the right to cancel a session at anytime if staff or participant safety is at risk.
- How will I know if my session is cancelled?
You will be contacted if you session needs to be postponed.
If you aren’t contacted you can assume your session is going ahead.
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Sessions may be cancelled in cases of dangerous environmental conditions (i.e. hail or lighting).
Staff will try to notify members with a booking as soon a decision is made to close a pool for your safety. You will be notified via text message and offered a credit for your next session. Refunds are available upon application.
Outdoor Pools (Pascoe Vale and Coburg Olympic Swimming Pool)
- When do the seasonal outdoor pools open?
Coburg Olympic and Pascoe Vale Outdoor pools are scheduled to open from Saturday 7 November (weather permitting).
- What are your opening hours?
Coburg Olympic and Pascoe Vale Outdoor pool will open when the temperature is forecast to be 25 degrees or higher.
Opening hours will be:
- Monday to Friday: 3pm to 7pm
- Saturday to Sunday: 1pm to 6pm
- What are the opening hours based off?
The temperature forecasts are taken from the Bureau of Meteorology, if the temperature forecasts for the following day is to be 25 degrees and above, bookings will become available from 8am the day prior.
- How do I book a swim?
Bookings can be made online through our Coburg Olympic Booking or our Pascoe Vale Booking page. On these pages you can find out more about the booking process and make your booking.
- Are change rooms, showers and toilets available?
Change rooms and showers will be available. These are subject to time allocations and capacity limits as per Restricted Activities Direction issued by the Department of Health and Human Services.
Please come dressed ready to enter the water and wear warm clothing to leave in (a deck coat or warm towel are the quickest way to enter and leave the centre).
- Will season passes be available?
Yes, you can purchase a season pass or COVID multi pass from the centre.
Contact Details
For further information contact the centre directly, you’ll find their contact details and venue location through the links below.